How Chat with extra works

Chat with extra is our moderated forum, that enables you to post your stories and experiences as well as commenting on blogs posted exclusively by members of extra.  
 

A few key points to remember - are highlighted below.

• Please keep your comments to the subject matter of the post you are commenting on or posting.
• Please only post information that you wish to be shared with our community of families.
• Please do not post anything inappropriate that may upset, harass or embarrass any family or person. Or is deemed to be breaking the law.
• Please do not post any medical advice on this blog or accept any medical advice from other families using this blog.
• Please notify us if you feel that a comment or blog that has been posted is inappropriate. 'Contact us'
• Please be aware that Family Fund extra reserves the right to edit, delete, move or otherwise alter any comments posted by a family or person.
• By creating a new blog post or new comment with “Chat with extra” you are agreeing to abide by our rules of use and terms and conditions. For your protection and privacy Family Fund extra recommends that you read our full Chat with extra rules before you this facility.

Keeping us informed

By reading or posting comments on Chat with extra you are agreeing to be bound by the Chat with extra rules (please click here to see a copy).  

If you wish to complain about anything posted on Chat with extra please email extracustomer@familyfund.org.uk or write to:
Chat with extra 
Family Fund extra,
4 Alpha Court, Monks Cross Drive,
Huntington, York,
North Yorkshire, YO32 9WN, 

Please include details of your complaint, what action you would like us to take and how we can contact you. Please note that we will deal with the matter as we deem appropriate, but that we will take note of your views. We will investigate your complaint and endeavour to contact you within two working days of receiving your email, or letter. If you have not heard from us within that time, please call 0844 247 3424 and ask for the Quality Assurance Manager Chat with extra .